FAQs

It depends on the mode: air freight typically moves in 1–5 days, road freight in 2–7 days depending on distance, and ocean freight in 2–6 weeks depending on the route. Your quote will always include an estimated delivery window.

Both. We support full truckload (FTL) and full container load (FCL) as well as less-than-truckload (LTL) and less-than-container (LCL) for smaller shipments that don't need a whole vehicle or container to themselves.

Yes. Let us know the special handling requirements when requesting a quote and we'll match you with the right equipment and carrier for fragile, perishable, or climate-controlled cargo.

Your quote covers pickup, transport, handling, and standard documentation. Anything outside the original scope — like storage delays caused by the receiver, or last-minute route changes — is flagged and approved with you before it's added.

We accept bank transfer, major credit cards, and net-30 invoicing for approved business accounts. Talk to your account coordinator about setting up recurring billing for regular shipments.

No. Quotes are always free, with no obligation to book.

We do. Our team prepares and files the required documentation before your shipment arrives at the border or port, so cargo isn't sitting in a customs queue waiting on paperwork.

Duties and taxes are set by the destination country, not by us, and are separate from our shipping fee. We'll tell you the estimated amount up front so there are no surprises at delivery.

Usually a commercial invoice and packing list. Depending on the goods and destination, we may also need a certificate of origin or specific permits — your coordinator will tell you exactly what applies to your shipment.

Every shipment comes with a tracking number you can enter on our website for live status updates, from pickup to final delivery.

Tracking updates at each major checkpoint, so gaps of a day or two are normal, especially for ocean freight. If it's been longer than expected, contact your coordinator directly and they'll check the shipment's status right away.

Yes — opt in when you book and we'll send you updates at pickup, in-transit milestones, and final delivery.